Privacy Policy
HydroCore is committed to protecting the personal information you share with us.

Effective Date: July 29, 2026
HydroCore Restoration ("HydroCore Restoration," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Property address

• Service requests

• Photos or documents you submit

• Insurance claim information you choose to provide

• Any other information you voluntarily provide through our contact forms or communications

We may also automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on our website

• Referring websites

• Cookies and similar technologies

How We Use Your Information
We use your information to:

• Respond to inquiries

• Schedule inspections and appointments

• Prepare estimates

• Provide restoration services

• Communicate about your project

• Improve our website and customer experience

• Process payments when applicable

• Assist with insurance documentation and claims (when authorized)

• Comply with legal obligations

Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
Cookies help us:

• Remember website preferences

• Improve website performance

• Measure visitor activity

• Enhance user experience

Most web browsers allow you to control or disable cookies through your browser settings.
Sharing Your Information
We do not sell your personal information.
We may share information only when necessary with:

• Insurance companies (with your authorization)

• Contractors or subcontractors assisting with your project

• Professional service providers supporting our business

• Payment processors

• Government agencies when required by law

• Legal advisors when necessary to protect our business or customers

Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website is intended for adults seeking restoration services.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
Your Privacy Rights
Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of certain personal information

• Withdraw consent where applicable

• Request information about how your data is used

To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.
The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
HydroCore Restoration
Phone: (606) 310-4198
Email: info@hydrocorerestoration.com (update if you use a different email address)
Service Area: Proudly Serving Kentucky
Optional: SMS/Text Messaging Disclosure
If your website allows customers to request service by text message, add this section:
Text Messaging
If you provide your mobile phone number, you consent to receive text messages from HydroCore Restoration regarding appointment scheduling, project updates, estimates, and customer service. Message and data rates may apply depending on your mobile carrier.
You may opt out of receiving text messages at any time by replying STOP. Reply HELP for assistance.

HydroCore is committed to protecting the personal information you share with us.